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Customer satisfaction is our priority! |
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Customer satisfaction is among the prioritized goals of Borusan Telekom. To increase satisfaction, our priorities are determined due to customer demands. We maintain good relationships with our customers, we try to understand them, we foresee their changing needs and try to meet these needs rapidly. |
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We redevelop constantly! |
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In accordance with our “quality service – suitable price” motto we redevelop and invest constantly to increase the satisfaction of our customers and be their first choice. By applying the Lean 6 Sigma philosophy and methodology
We are measuring and evaluating your expectations,
Develop the fit between our work processes and your expectations,
We design new processes, products or services to meet your expectations.
We consider all the complaints from our customer as opportunities for constant development and redevelopment.
Click here for details on our customer complaints management processes.
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Customer Services |
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Our corporate customers may call us on (850) 251 5151 where as individual customers may call us on (850) 250 0 238 to share their problems, complaints and advice with our Customer Representatives.
Every e-mail you send and every call you make is recorded on our Call Tracing system and the solution process is followed up. Feedback about your closed calls is provided to you. For all kinds of advice or complaints you may call us on the phone number provided above or email us on
destek@borusantelekom.com address. |
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We inform you! |
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We inform you regularly about the service you are receiving from us. In the event of any interruptions to our services due to maintenance on our infrastructure or random faults, we inform you using your preferred method of communication. |
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Customer's voice Line! |
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You can tell us about your advice, satisfaction and dissatisfaction 7 days 24 hours by calling (850) 251 5151 on your phone and selecting "3", by e-mailing
musterininsesi@borusantelekom.com or to our Customer Services online. Your notices will be recorded by the Customer Services and will be followed up by our Customer`s Voice Group.
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